Western Sydney University has received international recognition for its outstanding achievements in customer experience innovation and its transformative approach to student engagement.

Genesys®, a global leader in cloud-based AI experience orchestration, has awarded Western Sydney University the Customer Experience (CX) Achiever Award in the small-to-medium business and mid-market subcategory at its 19th annual Customer Innovation Awards.

The University earned this honour for leveraging the Genesys Cloud™ platform to empower its employees in delivering exceptional, student-centred service experiences.

With 12 contact centres across multiple campuses, the University engages with current and prospective students through various communication channels, managing over one million interactions annually.

To enhance communication efficiency, Western Sydney University implemented the AI-powered Genesys Cloud platform, consolidating multiple communication methods into a unified interface and expanding its digital channels to better connect with students and provide a seamless experience.

Want to apply to Western Sydney University? Contact ACIC now!