Our Team

One of the main difference that sets ACIC apart is the professionalism and experience of our team.  All of ACIC’s staff are highly qualified and experienced. They undertake regular training and have the latest course and visa information.

  • Over 85% of our staff at our head office has completed a Master’s degree from an Australian university and over 95% have studied in Australia at a tertiary institution. They are high academic achievers and have first-hand knowledge of Australian education and life.
  • Many of our education consultants have been working at ACIC for over 15 years and are experts in Australia education. Their industry knowledge and experience are second to none. This means that you will speak with experts who understand your needs and know how to provide you with the best support.

Some of the key members of our Sydney head office team are profiled below.

Nalumi Qin
Head of Counselling Department

Nalumi completed a Bachelor of Arts from Shanghai International Studies University in July 2000. After that, she studied Master of Commerce at the University of Sydney in 2001 and joined in ACIC’s counselling team in 2002.

With nearly 20 years of experience, Nalumi is extremely nice and responsible to students. This is reflected by the fact that she has won the Best Customer Service Award for many years.

Nalumi’s expertise lies in her understanding of student needs and the ability to analyse and provide students with the best study options.

Even after her students have enrolled, Nalumi regularly contacts her students to make sure they are studying well and progressing well with their studies and life in Australia.

Under Nalumi’s guidance, thousands of students have successfully obtained Australian degrees and many have also gone on to obtain PR as well.

” I admire her for her enthusiasm, patience as well as her professional attitude.” – Jialei Tao

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Stacy Xie
Senior Consultant

In 2013, Stacy applied to study in UTS through ACIC and came to Australia for further study. In a short period of time, Stacy achieved excellent results and got 2 Business Master Degrees from UTS and Macquarie University.

As a former student of ACIC, Stacy actively participated in various volunteering and internship programs carried out by ACIC from the very beginning of her study in Australia. In 2015, Stacy successfully became a full time employee of ACIC given her excellent performance as an intern.

With an outgoing personality, Stacy excels at communication and works efficiently. Being familiar with the students’ needs and visa requirements, Stacy has guided many international students through with their student visa and study problems and helped them complete their study plans in Australia successfully.

Given her personal experience, Stacy is endeavouring to help students admit to various universities. Every student speaks highly of her service and maintains a good relationship with Stacy.

“No matter how complicated the problems are, you always solve them in time with your professional knowledge and patience.”  – Jiahao Fang

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Lynn Guan
Senior Consultant

Lynn graduated with outstanding marks from Insearch and UTS. In 2016, she was appointed as a student ambassador for Insearch. She also participated in various internships in Australia and overseas including with CPA Australia.

After joining ACIC, Lynn has leveraged her study and work experience as an international student to provide the best and most relevant advice to students. She always think from from the student’s perspective and tries to find the best possible solutions for her students.

Lynn is well liked by students as she has an excellent out-going and friendly personality. She also have great attention to details and is very responsible to her students.

“Thank you so much for Lynn Guan’s service. Her visa service was professional, quick and effective, providing students like us with great personal care and service, including booking our heath checks! The service from ACIC’s staff is fantastic! Thanks.” – Yi Li Zhang

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Steve Mo

Steve holds a Master Degree of Social Work from Griffith University. He has a genuine passion in looking and helping people. After graduation, he worked in the youth protection field and since 2018, he has been assisting international students in the education consulting industry. Steve is very good at communicating with students and their parents. He is enthusiastic and experienced, always shows his empathy in working and giving the best options to students at all times. He also supports students to solve difficult problems and situations, often after hours and has gained lots of appreciation from his students.

“Thanks very much to Steve, he is very effective in all stages of service. He is good at coping with emergent case, support me to solve problems in off-work hours. Thanks ” – Yisong Zhang, 2021

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Alby Shih

After graduating from high school in Hong Kong, Alby came to Australia as an international student to study at UNSW. During his studies, Alby actively participated in different social clubs and organized events for international students. He became an experienced event host as well as a mentor for fellow students.

Alby went on to successfully graduate with a Bachelor of Commerce at UNSW. After that, he had worked in the property management industry but found his true passion was to help fellow international students. He then joined ACIC as an Education Consultant and is now a qualified a Qualified Education Agent Counsellor (QEAC no. S350).

Apart from English, Alby is also fluent in speaking Cantonese, Mandarin and Taiwanese. He enjoys helping students from different backgrounds, and uses his professional and personal experience to get the best options for students. With his kind and helpful personality, Alby has received a lot of positive comments from students he has helped.

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Eric Wu
Head of Migration Department/Registered Migration Agent/JP

Eric joined ACIC in 2003 and has been involved in education and migration counselling services for almost 15 years.

After graduating from Shanghai International Studies University with a Bachelor’s degree, Eric pursed his postgraduate studies in Australia.

He first attained a Master of Commerce from the University of Sydney followed by a GC in Migration Law and Practice from the Australian National University.

Eric is also a Registered Migration Agent (MARN: 0854244), a Member of Migration Institute of Australia (MIA 3841) and a Justice of the Peace (Registration: 200138).

Eric is experienced in a wide range of areas including designing pathways for students leading to migration.

He has successfully assisted thousands of students in getting their Australia visa.

“From the first day I stepped into ACIC office to the day I got my PR granted, Eric had been showing his professional qualities.” – Runqian Liu, 2013

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Alice Wu
Migration Account Manager

Alice first came to Australia to study in 2007. Based on her outstanding high school results and being awarded the First Grade Scholarship, she successfully enrolled at the Western Sydney University and completed the Bachelor of Interpreting and Translation with Distinction average academic results. Her outstanding academic achievements also earned her a place on the School of Humanities and Communication Arts’ Dean’s Merit List.

After graduation, Alice worked as a Translator and Column writer at an Australian Chinese Daily Newspaper.

She then joined ACIC’s team in 2013 as our migration assistant, assisting migration agent to prepare and manage important documentation, as well as liaising with various external governing bodies.

In 2017, Alice successfully completed GC in Migration Law and Practice from The Australian National University and registered to be a migration agent (MARN: 1700178).

Alice’s profound knowledge in Migration Law combined with her own previous experience as an international student enable her to understand the migration needs of students and assist them to achieve successful outcomes.

“With your guidance and help, we were able to accomplish an essential step in our lives.”  – Margarita & Chandan

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Rebecca Dong
Registered Migration Agent

Rebecca graduated from a Bachelor of Nursing and has been working in South Australia as a registered nurse for several years.

She then embarked on a career change and obtained a Graduate Certificate in Migration law and Practice.

After receiving her registration in migration law in 2018, Rebecca has since assisted hundreds of international students to successfully apply for a range of visa applications.

Rebecca has lots of experience to share, having lived and worked in many states including South Australia, Tasmania, Queensland, and New South Wales and is familiar with all states nomination and policies.

Having been an international student herself, Rebecca has a strong drive to assist and empathize with people wishing to make Australia home.

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Cherie Fang
Migration Assistant

Cherie has been living in Australia for over a decade. She first studied in Queensland and graduated with a Bachelor of Business from QUT. After that, she moved to Sydney and completed the Graduate Diploma of Migration Law and Practice at UTS, earning the Dean’s Merit List Award.

She has been working in the migration industry since 2015, assisting in thousands of visa and Australian citizenship applications for various visa types. In addition, she has assisted clients on visa refusals and cancellations (including for those who have permanent residency) and Administrative Appeals Tribunal reviews, with successful outcomes for her clients.

Other than English, Cherie is also fluent in Cantonese and Mandarin. She has received many positive testimonials and compliments from clients as she always works in the clients’ best interests with a high duty of care.

“ Thank Cherie for taking care of the whole process of my visa application. She’s very responsible, patient and detailed-minded with exceptionally high efficiency and strong ability at dealing with different situation! ” – Yi LU, 2020

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